Returns & Exchanges

We hope you love your scarf, but if you're not satisfied:

• You may return your item within 14 days of delivery, provided it is unused, unwashed, and in original condition and packaging.

• To initiate a return, contact us at isabel@isabelpradilla.com with your order number.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

• Once we receive and inspect your return, we will process a refund (excluding original shipping fees).

Please note:

• Personalized, customized, or made-to-order items are not eligible for return.

8. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of receipt with clear photos and a description.

• We will offer a replacement, exchange, or refund, depending on the situation.