We ship all orders from Geneva, Switzerland, using Swiss Post.
Please see estimated delivery times and shipping details below:

 Domestic Shipping (Switzerland)

• Shipping method: Swiss Post (Priority or Economy)
• Delivery time: 2–4 business days
• Tracking: Provided for all shipments
• Cost: Calculated at checkout 

 International Shipping

We ship worldwide! (unfortunately we are unable to ship to the United States at the moment)

• Shipping method: Swiss Post International
• Delivery time:
• Europe: 4–10 business days
• Rest of the world: 10–20 business days
• Tracking: Provided (where available)
• Cost: Calculated at checkout

Important: You are responsible for any customs duties, VAT, or import fees charged by your country.

 Processing Time

• Orders are processed within 1–3 business days of payment confirmation.
• You will receive a shipping confirmation email with tracking once your order ships.

Returns & Exchanges

We want you to love your scarf! If you're not completely satisfied, here's how returns work:

 Eligibility

• You may return your item within 14 days of delivery.
• The item must be:
• Unworn
• Unused
• In original packaging
• You must notify us before returning: [Your Email Address]

Non-returnable items

• Customized or personalized scarves
• Gift cards (if offered)
• Items marked as final sale

Refunds

• Refunds are processed within 7 business days after we receive the returned item.
• Refunds are issued to the original payment method.
• Original shipping charges are non-refundable.

 Return Shipping

• Customers are responsible for return shipping costs.

• If the item was incorrect or defective, we will cover the return costs or offer an exchange/refund.

Questions?

Reach out to us anytime at isabel@isabelpradilla.com. We're happy to help!